High Performance and the Human Touch by Frank Breckwoldt

Author:Frank Breckwoldt
Language: deu
Format: epub
Publisher: Gabal Verlag
Published: 2014-11-15T00:00:00+00:00

Personal reflection

How do you make sure that your staff understand you properly?

Are there misunderstandings now and again in your team? How can you prevent this?

How do you react if content, significance or meaning of decisions in your organisation are not really clear?

16. Go step by step

Impatience is often enough a driving force, however when everything is to happen too quickly and all together, even first class approaches and concepts fail.

Divide complex tasks into parts

The skill to go step by step is part of the art of management. The art of dismantling complex and complicated tasks into smaller partial tasks is indeed part of this so that they become easier and straightforward to handle. Apart from this, dividing long-term tasks and projects into time-wise sub-steps make it able to follow the progress and time budget.

Now and then I can be extremely impatient. However, I am grateful too when my management holds me back. For inventiveness can sometimes be a trap. Just recently too I was grateful for the tip “Good that you have a new idea which seems to be very interesting but please let’s handle the last three good ideas and get them going. After that we can look at the new idea.” I wasn’t always happy with this “applying the brake” but I did mostly keep the objections in mind and admittedly to the organisation’s advantage.

On the other hand, management must ensure that after the task has been divided into substeps that these really will be taken.

Practical example: Each of my salons, including the worst up to now, can start fresh every day. This is because every day new guests come into such a salon who have never heard anything of this salon before and have no idea about it at all. Should these guests really experience good service – maybe because there is new salon management there -, then these guests will be satisfied, will come again and recommend the salon. If this happens day after day it is only a question of time before the salon looks good (again). Sometimes we do experience such “spontaneous healing” in which salons with new and good management rise in a few weeks from month long depression. Step by step. Day after day.

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